Shipping Information

At Thorne the Brand, we are committed to delivering your orders with care and efficiency. Below, you’ll find detailed information about our shipping policies and terms.

Processing Time

• Orders are processed within 5-7 business days (excluding weekends and holidays).

• Pre-order items may require additional processing time, which will be noted on the specific product page.

Shipping Methods and Delivery Times

We offer the following shipping options at checkout:

• Standard Shipping: 5-7 business days

• Expedited Shipping: 2-3 business days

• Overnight Shipping: 1 business day

Delivery times are estimates and may vary based on your location or external factors, such as carrier delays or weather conditions.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Free Shipping

We offer free standard shipping on orders over $200 within the continental USA.

International Shipping

• Thorne the Brand ships internationally to select countries.

• Customers are responsible for any customs duties, taxes, or fees imposed by their country.

• Delivery times for international orders may vary depending on customs clearance.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number to monitor your shipment’s progress.

Shipping Terms

Incorrect Address

Please ensure that your shipping address is accurate at checkout. Thorne the Brand is not responsible for packages delivered to an incorrect or incomplete address provided by the customer.

Lost or Stolen Packages

We are not responsible for lost or stolen packages marked as delivered by the carrier. For assistance, please contact the shipping carrier directly or email us at contact@thornethebrand.com

Damaged Items

If your item arrives damaged, please contact us at contact@thornethebrand.com  within 48 hours of delivery. Include your order number and photos of the damaged item and packaging.

Delayed Shipments

While we strive to meet delivery timelines, Thorne the Brand is not liable for delays caused by carriers or unforeseen circumstances, such as weather, strikes, or customs processing.

Contact Us

For any questions or concerns regarding your shipment, feel free to reach out to our team:

• Email: contact@thornethebrand.com